Knowledge Base

CMS 10.6: Workflow Notification Emails Contain Invalid Links

Invalid links reside in workflow notification emails sent from the CMS to users. CMS 10.6 contains emailer template file changes. Update your custom template to the format of the CMS 10.6 template to resolve this issue.


Statement of Issue

Workflow notification emails using custom emailer templates contain invalid links when the CMS sends them to users. If users click a link from the email, they go to a blank page.

Warning

This issue is a potential breaking change if users modified the emailer template files themselves.

The following CMS router error displays in the console:

CMS Router Error
ERROR Error: Uncaught (in promise): Error: Cannot match any routes. URL Segment: 'site/a/44554' noMatchError")

Resolution

CMS 10.6 updated the format of the emailer template. If you modified your template without this new format, reapply your customizations in the CMS 10.6 emailer template.

To modify your emailer template, navigate to [path-to-cms-site-instance]\site\App_Data\xml\Custom\emailNotifications.

See Email Notification Templates for details about configuring the template.

Additional Information

If you have questions, contact Ingeniux Support.

  • PRODUCT: CMS
  • VERSION: CMS 10
  • RELEASE: 10.6
  • Published: February 16, 2024
  • LAST UPDATED: April 3, 2024
  • Comments: 0

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