Ingeniux Hours of Operation
Information about our standard hours of operation, support hours, and holiday closures.
How to Contact Support
If you are experiencing a software issue, contact support in the following ways:
Priority One Issues:
- Submit a Support Ticket
- Call the Support Team at 877-299-8900
Other Issues:
- Submit a Support Ticket
Standard Operating Hours
Standard hours of operation are:
- 8:00 AM to 5:00 PM PT
- 10:00 AM to 7:00 PM CT
- 11:00 AM to 8:00 PM ET
Support Operating Hours
Support hours of operation are:
- 6:00 AM to 6:00 PM PT
- 8:00 AM to 8:00 PM CT
- 9:00 AM to 9:00 PM ET
Scheduled Hosting Maintenance
Ingeniux performs regularly scheduled maintenance of the hosting environment on the third Tuesday and the third Thursday of each month. Scheduled maintenance includes updates to the hosting environment operating systems and hardware.
2023 Holiday Closures
In observance of these holidays, Ingeniux offices will be closed on the following days:
- January 2nd: New Year's Day (observed)
- May 29: Memorial Day
- July 4: Independence Day
- September 4: Labor Day
- November 23 & 24: Thanksgiving
- December 25 & 26: Winter Holiday
On these days, we welcome you to contact Ingeniux Support as normal. All standard support-related requests submitted to Ingeniux Support during the holiday closure will be ticketed and addressed on the next business day.
For priority one issues, please submit by both email and phone to ensure they are elevated to the on-call Support Engineer so they may be handled appropriately according to urgency.
As is always the case, hosted customers will continue to receive 24/7 hosting support on these days.
View Your Support Tickets
If you have open support tickets or would like to create a new one, you can do so by visiting the Support Dashboard.