Ingeniux Hours of Operation

Information about our standard hours of operation, support hours, and holiday closures.

How to Contact Support

If you are experiencing a software issue, contact support in the following ways:

Priority One Issues: 

Other Issues: 

Standard Operating Hours

Standard hours of operation are:

  • 8:00 AM to 5:00 PM PT
  • 10:00 AM to 7:00 PM CT
  • 11:00 AM to 8:00 PM ET

Support Operating Hours

Support hours of operation are:

  • 6:00 AM to 6:00 PM PT
  • 8:00 AM to 8:00 PM CT
  • 9:00 AM to 9:00 PM ET

Scheduled Hosting Maintenance 

Ingeniux performs regularly scheduled maintenance of the hosting environment on the third Tuesday and the third Thursday of each month. Scheduled maintenance includes updates to the hosting environment operating systems and hardware.

2024 Holiday Closures

In observance of these holidays, Ingeniux offices will be closed on the following days:

  • January 1: New Year's Day 
  • May 27: Memorial Day
  • July 4: Independence Day
  • September 2: Labor Day
  • November 28 & 29: Thanksgiving
  • December 24 & 25: Winter Holiday

On these days, we welcome you to contact Ingeniux Support as normal. All standard support-related requests submitted to Ingeniux Support during the holiday closure will be ticketed and addressed on the next business day. 

For priority one issues, please submit by both email and phone to ensure they are elevated to the on-call Support Engineer so they may be handled appropriately according to urgency.

As is always the case, hosted customers will continue to receive 24/7 hosting support on these days.

View Your Support Tickets

If you have open support tickets or would like to create a new one, you can do so by visiting the Support Dashboard. 

Support Dashboard