CMS 10.6.498: Publishing Halts or Remains in Publishing Queue

Statement of Issue

You may expereience a situation in CMS 10.6.498 where publishes halt mid-process, publishing queues grow in size, or the Publishing Monitor becomes unresponsive.

Symptoms

You may encounter a scenario similar to the following:

• An ongoing publish appears stuck on a particular publishing step
• Publishes remain enqueued and do not process, and the CMS Publishing Monitor becomes unresponsive to user interaction.

An error in the CSAPI logs may indicate a null reference to a publishing task in the queue.

Resolution

There is no resolution or root cause at this time, and Ingeniux Support and Engineering are monitoring reports of this issue as they are submitted and are working on reproduction steps internally.  These symptoms are rare, and we have not yet ruled out possible environmental factors that may contribute to these publishing issues.

Workaround

To workaround the issue:

• If a publish appears stuck or does not continue to complete publish steps, cancel the publish in the CMS Publishing Monitor. resolves the issue.
• If enqueued publishes do not process, recycle the CMS application pool to clear the queue.
  Important

  Recycling the application pool flushes all queued publishing tasks. After the recycle, ensure you resubmit those publishes for processing.

Additional Information

If you use CMS 10.6.498 and encounter any of these symptoms, contact Ingeniux Support.