Resetting Passwords
Prerequisites: Users require site administrator permissions
to complete this task.
Note
Cartella users, see Changing Passwords for details to change your password without
resetting it.
Use administrator permissions to reset forgotten or lost passwords for Cartella user account login credentials.
Warning
Ensure the user has a valid email
address. If you send the reset password to an invalid email, the user's Cartella
account may be locked and password credentials may not be recoverable.
To reset a user's Cartella password:
- Click Reset in the Reset Password
column of the user's table row.
A dialog displays to confirm the password reset. - Click OK.A dialog displays:
Password Reset successful. New password has been sent to user via email.
NoteAfter the user receives the new password via email, the user with the reset password logs in to their Cartella account, enters the new password, and replaces the password with a password of their choice.
