Troubleshooting Add-on Updates
Prerequisites:
- System administrators must the install the Oxygen Web Service for Ingeniux CMS site instance. See Installing Oxygen Web Service for details.
- CMS content contributors must install Oxygen XML Editor 23.1 on their authoring client(s). See the Oxygen XML Editor website for details.
- CMS Content contributors must install the Ingeniux CMS Connector add-on. See Installing Ingeniux CMS Connector for details.
CMS content contributors may receive an error when checking for Ingeniux CMS Connector version add-on updates, or, when updates become available, contributors may not immediately see the new update in the available add-on updates list. This issue may occur if the Oxygen XML doesn't have access to the appropriate add-on site URL.
To update the add-on site URL:
- Open the Oxygen XML Web Editor application.
- Navigate to Options > Preferences... The Preferences dialog displays.
- Click Add-ons in the Preferences list. The Add-ons screen displays a list of available Add-ons Site URLs.
- Ensure that Global Options displays as selected in the bottom-left area under the Add-ons Site URLs list.
- Select or clear the Enable automatic updates checking checkbox. If selected (recommended), the Manage add-ons automatically checks for new version add-on updates to install.
- Confirm that the following URL displays in the Add-ons Site URLs list:
- If the URL above doesn't display as expected in the Add-ons Site URLs list, then choose one of the following steps:
- If the URL doesn't display correctly, then click Edit. Enter the appropriate URL in the field, and click OK.
- If no URL displays for the Ingeniux CMS Connector add-on, then click Add. Enter the appropriate URL in the field, and click OK.
Note: When users check for add-on updates and the Add-ons Site URLs list contains invalid URLs, Oxygen XML Editor returns 404 errors. If invalid or inapplicable URLs display in the Add-ons Site URLs list after completing this step, then select the URL(s) and click Delete.
- Click OK to apply the URL changes and to close the Preferences dialog.
Next Steps: See Installing Add-on Updates to check for and install Ingeniux CMS Connector add-on version updates.