Troubleshooting Invalid Color Themes
Condition
When the current user or other users access Ingeniux CMS, the CMS user interface displays without CSS styling. The lack of styling prevents users from effectively working within the CMS.
Cause
The CMS Theme in the user's profile settings is set to a color theme that contains an invalid hexadecimal value.
Important
Administrators can
prevent this issue by ensuring that all existing CMS themes use valid hexadecimal values
via .
Remedy
To delete an invalid theme and reset the UI to the default
theme:
- Navigate to https://[name-of-cms-instance]/ContentStore.The Select a Certificate Dialog displays.
- Select Databases in the Server menu of
the left pane.
The database list displays. - Select the appropriate database (e.g.,
IGXContentStore).
- Select in the left pane.
The user themes list displays. - Select the the invalid theme(s), and click Delete.WarningDo not delete the --Ingeniux Default-- theme, as this causes CMS conflicts. If you don't know which theme contains the invalid hexadecimal value(s), then you may need to delete all custom themes from the CMS instance.
